Building trust and credibility with customers

Bob Parry Estate Agents and Valuers

‘The Bob Parry Experience’ Research and Training Programme

Purpose: To enhance the levels of service quality given by staff in the estate agency branches.  Case study 

Chester, Ellesmere Port and North Wales Chamber of Commerce

Growing Membership through Innovation and Enhanced Services’  

Purpose: To identify brand perceptions and ascertain the Chamber’s key needs and priorities.  Case study

Building trust and credibility with colleagues/stakeholders

Airbus

Design and facilitation of an interdepartmental workshop

Purpose: To enhance the delivery of non-management training through improved processes and communication.  Case study

BP

‘Building for the Future’ – Interactive Team Building Event

Purpose: To enable the team to regain its sense of purpose and become the high performing team it once was. Case study

Cheshire Constabulary

Achieving Excellent Internal Customer Service Programme

 Purpose:  To develop interdepartmental relationships through providing enhanced customer service. Case study

Building trust and credibility as a HR/people professional

CIPD Central London Branch

Design and facilitation of a CIPD Profession Map workshop 

Purpose: To enable HR professionals to learn strategies to demonstrate their personal credibility.

CIPD Hertfordshire Branch

Design and facilitation of an online workshop

Purpose: For HR professionals to understand how HR can maximise its impact and influence.

Wrexham University

Design/delivery of a workshop ‘It’s all about reward and recognition’

Purpose: For HR professionals to learn about factors that impact on workplace motivation and how to manage reward and recognition.