The Human Resources department of Cheshire Constabulary commissioned Krista Powell Edwards to design and deliver training courses for all staff (approximately 90) in the HR department, entitled 'Achieving Excellent Internal Customer Care'.

The programme was very successful and has enabled us to improve our customer service levels and benefit from enhanced relationships with customers in both qualitative and quantitative ways.

Krista is professional in her attitude and approach. She is very customer focused, designing and delivering intervention to meet our needs. She is committed to gaining positive outcomes and helping us achieve our objectives.

The verifier was very, very impressed with the Behaving Assertively course and said it was one of the best examples of a BTec module he had seen for a long while. Particularly impressed how you used trios for observations on behaviours.

We found the team to be highly professional in all areas of their work. They displayed high levels of expertise and were able to understand our needs and produced a service that fully met our requirements. nd Krista were very responsive and flexible and proved a high value service.

The outcomes of the survey, and the recommendations made by Laura and Krista have become instrumental in our business planning and we have already seen benefits form these actions.

Krista Powell Edwards designed and delivered a tailored programme to assist departmental senior managers to communicative more effectively at meetings and when making presentations.

All the feedback was positive and following the training there had been a noticeable difference to those who attended.”