Building trust and credibility with customers
Bob Parry Estate Agents and Valuers
‘The Bob Parry Experience’ Research and Training Programme
Purpose: To enhance the levels of service quality given by staff in the estate agency branches. Case study
Chester, Ellesmere Port and North Wales Chamber of Commerce
‘Growing Membership through Innovation and Enhanced Services’
Purpose: To identify brand perceptions and ascertain the Chamber’s key needs and priorities. Case study
Building trust and credibility with colleagues/stakeholders
Airbus
Design and facilitation of an interdepartmental workshop
Purpose: To enhance the delivery of non-management training through improved processes and communication. Case study
BP
‘Building for the Future’ – Interactive Team Building Event
Purpose: To enable the team to regain its sense of purpose and become the high performing team it once was. Case study
Cheshire Constabulary
Achieving Excellent Internal Customer Service Programme
Purpose: To develop interdepartmental relationships through providing enhanced customer service. Case study
Building trust and credibility as a HR/people professional
CIPD Central London Branch
Design and facilitation of a CIPD Profession Map workshop
Purpose: To enable HR professionals to learn strategies to demonstrate their personal credibility.
CIPD Hertfordshire Branch
Design and facilitation of an online workshop
Purpose: For HR professionals to understand how HR can maximise its impact and influence.
Wrexham University
Design/delivery of a workshop ‘It’s all about reward and recognition’
Purpose: For HR professionals to learn about factors that impact on workplace motivation and how to manage reward and recognition.