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Client case studies
Learning and Development
Recordings from ‘First Friday’ webinars
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How professional is your networking?
How HR can influence managers
How to say no with Confidence, Credibility and Composure
Why saying no matters
Strategy 1: Believe you can say no
Strategy 2: 'Pass the salt'
Strategy 3: Use logic and emotion
Strategy 4: Negotiate positively
Strategy 5: Use the Stepped Ladder to say no
Strategy 6: Use the 6P's