What every People Manager needs to know

If you are new to managing people there is a lot to learn, usually in a very short space to time.   From my experience two models will help you know the key requirements of being a people manager, and will go a long way to help you perform effectively. This article summarises the two models […]

The Importance of Saying No

 I have delivered over 100 time management courses.  At each course I asked delegates what areas of time management they wanted to improve.  On every course at least one delegate said “Saying no”. Saying ‘no’ is not easy for most people. This article identifies ways you can say no effectively and assertively.

Ten Tips to Create the Right Impression

You’re looking for that new job or promotion at work. You have the required skills, knowledge and attitude to do the job and be successful at it How do you convince others? How do you market yourself appropriately?   This article give ten tips.

Six Top Tips for Successful Communication

“The single biggest problem with communication is the illusion that it has taken place.” George Bernard Shaw.  So how can you ensure your communication is effective?  This article contains six ideas to use when communicating.

Ten Tips for Effective Influence

According to John Hancock “The greatest ability in business is to get along with others and to influence their actions”.       How can you do that in practice?  In this article Krista Powell Edwards shares 10 tips to help to develop personal influencing skills.

Feel the Fear and Do it Anyway

What would you do if you knew you could not fail? In her best-selling book ‘Feel the Fear and Do it Anyway’, Susan Jeffers points out the fear is “I can’t handle it”.   When there is a risk, the mind discourages taking action, so it’s all too easy to avoid taking risks. So why take […]

Six Ways to Communicate your Credibility in Emails

You cannot NOT Communicate. In these days of quick communication it is essential that your emails are communicating your credibility, and working for you not against you. This article contains six tips will help you maximise the positive impact of your emails.

Using Assertiveness to Enhance your Personal Power

Assertiveness is very often misunderstood. People are not formally taught assertiveness as they are History or English, so it’s not surprising that many people are unsure about what it is and isn’t.  So it’s important to know what assertiveness is and how to use it to enhance your personal power when required. This article identifies […]

The Stepped Model of Assertiveness

In the workplace conflict is a given.  It is essential to be able to stand up for your rights and to do so with confidence, credibility and composure. Key to doing this is behaving assertively. One of the most useful assertiveness tools that I have found to date is the Stepped Model of Assertiveness. This […]